Terms & Conditions Acceptance
- Introduction.Please read this page carefully. It contains the terms and conditions (the “Terms and Conditions”) governing your access to and use of this website (the “Site”) which is owned and operated by Gold Connector, LLC (the “Company”). If you do not accept these Terms and Conditions or you do not meet or comply with their provisions, you may not use this Site or any ticket sales or purchasing services offered by this Site. These Terms and Conditions are effective as of May 25, 2017.
- Binding Agreement.By using this Site, you accept these Terms and Conditions (as they may be amended from time to time by the Company) and agree that they form a binding agreement (the “Agreement”) between you and the Company. You represent that: (i) you are legally able to enter into this binding contract; (ii) if you are under 18, that you are purchasing tickets under the supervision of a parent or guardian; and (iii) you will not use (or plan, encourage or help others to use) the Site for any purpose or in any manner that is prohibited by these Terms and Conditions or by applicable law. It is your responsibility to ensure that your use of this Site complies with these Terms and Conditions and all applicable laws.
- Key Sales Terms. We would like to emphasize the following key sales terms:
- All orders placed on this Site are considered requests until you receive confirmation of the availability of the tickets.
- All sales are final; there are no cancellations, returns, or exchanges.
- If an event is cancelled, you will be given a full refund. If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.
- Ticket prices may be above the “face value” listed on the ticket (they may also be below the “face value”).
- Confirmed orders may be filled with comparable or upgraded tickets.
- When you purchase a ticket, you receive a 100% Guarantee, as detailed below.
- Ticket Processing Services. A third-party vendor (“Vendor”) has a platform that it licenses to the Company and performs services related to your purchase. These services include, but are not limited to: (i) processing orders, (ii) verifying order details and confirming validity of payment information, (iii) charging your credit or debit card, and (iv) coordinating the delivery of purchased tickets. Vendor does not design or market the Site and its sole relationship with the Site owner is that of independent contractor. Vendor and Site shall collectively be referred to as “We” or “Our” within these Terms.
- Purchasing Tickets via this Site. Once you have selected tickets for purchase, you will fill out and submit the information requested on the Site, which constitutes an order. This order is an irrevocable offer to purchase the tickets. Once you submit the order, you cannot cancel or retract it. Upon the submission of the order, a hold will be placed on your credit or debit card for the funds necessary to purchase these tickets. You will receive an email promptly after you place your order. Neither of these actions complete the sale. Rather, a completed sale is dependent on the seller’s acceptance of the order and notice of confirmation to you that the order is accepted. Upon the seller’s acceptance of the order, your credit or debit card used in placing the order will be charged. Please note that the price you pay may be higher than the face value of the tickets. A large number of ticket resellers list their tickets on the Site and we are not responsible for typographical errors within the inventory listed for sale. When an error is found in processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.
- One Hundred Percent Guarantee. Our 100% Guarantee means that your transaction will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Your only recourse under the 100% Guarantee is the return of any payment made in relation to the tickets.
- Event Dates and Times. Event date, times, venue and subject matter may change. We are not always notified of such changes. It is your responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond our control. We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
- Denial of Admission. If you have difficulty getting into an event using the ticket you purchased from us, you are required to contact us at support@goldconnector,com immediately for assistance. If the problem is not resolved, it is your responsibility to obtain proof from the venue of denied entry. Upon receipt of valid proof that the tickets failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket was invalid, your sole remedy will be to receive a full refund of the cost of the ticket including all fees and delivery charges.
- Lost, Stolen, or Damaged Tickets. Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets. Please note that direct sunlight or heat can damage certain types of tickets.
If you would like us to submit a request to the seller for a re-issue of tickets, the reissue fee is 15% of the order total (maximum of $200.00). If the seller is unable to receive the re-issue of the tickets, you will be refunded the reissue fee.
- Orders Fulfilled with Comparable or Upgraded Tickets. We reserve the right to replace tickets with comparable or upgraded tickets. When this occurs, we shall be considered to have fulfilled our obligations under these terms. Definitions of “comparable” and “upgraded” are made at our reasonable discretion. Should we fail to deliver any confirmed ticket purchase, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you in relation to the undelivered ticket. We reserve the right to cancel and refund your order at any time for any reason.
Due to the large volume of ticket sellers listing tickets, locations, descriptions and pricing of similar or equal tickets may vary. It is the purchaser’s responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price by calling Vendor at email@example.com before the order is placed.
- Refund Policy. All digital ticket sales are final. A full refund of the purchase price will be given for cancelled events. To qualify for a physical ticket refund, you must return your tickets as soon as possible, but within ten (10) business days after you receive notice offering you a refund. No refunds will be given without the original tickets, unless otherwise determined by Vendor in its sole discretion. Postponed or rescheduled events will not be refunded. Vendor, in its sole discretion, will determine when an event is cancelled.
- Delivery of Tickets. In most cases, tickets will be delivered by the method and timeframe designated in the ticket listing. Photo ID may be required to accept delivery. For listings with no designated delivery method, tickets will typically be shipped via our preferred carrier, UPS. Tickets may not ship out immediately. In all cases, Vendor reserves the right to deliver tickets for any order as late as one (1) hour prior to the event. Valid delivery services on the day of the event may include, in Vendor’s sole discretion, Will Call at the venue box office, email (when applicable), courier or pick up at a location outside the venue designated by Vendor. Delivery designations, such as “e-Tickets” or “Instant Download”, do not constitute guarantees of delivery any sooner than the day of the event. Typically such tickets will be delivered as designated. However, in some cases, delivery may first require additional verification or be subject to delays on behalf of the seller. It is your responsibility to contact us if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, unless failure to receive notice is waived by us in our sole discretion.
- Payment Options. As a buyer, you grant Vendor permission to charge your credit or debit card for the purchase of tickets. Visa, Mastercard, Discover, American Express and PayPal are valid payment methods for purchasing tickets.
- Ticket Holder Behavior Policy. You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller’s season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
- Disclaimer of Affiliation. Neither Site nor VENDOR is the official box office, or affiliated in any way with any venue, promoter, team, league or organizing group. Neither Site nor Vendor is associated with any official organizer of the events for which tickets are listed. Rather, Site is an independent marketplace for the sale of event tickets on the secondary market and Vendor is the platform and service provider related to secondary marketplace sales.
- Changes in Terms and Conditions. We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following our posting of revised terms and conditions constitute your acceptance of the revised agreement.
- Unlawful Activity. We prohibit the use of the Site for any unlawful conduct. All users must comply with all local, state, federal and international laws, ordinances and regulations. By using this Site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone to use information provided through the Site for any unlawful or unauthorized purpose.
- Investigations and Consequences. A purchaser who is the subject of a complaint or whom we believe may have violated these Terms or applicable law will be subject to investigation by VENDOR. You agree to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Vendor. If Vendor finds, in its sole discretion, a user: (a) is unwilling to cooperate with any investigation; (b) has engaged in any illegal, unlawful or fraudulent conduct or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Vendor is unable to authenticate or verify, Vendor may take any action it deems appropriate in its sole discretion, including, but not limited to, canceling orders, issuing a warning, blocking your access to the Site, preventing you from finalizing pending transactions, or exercising any other remedy available to us (including civil, criminal or injunctive redress). You agree that monetary damages may not provide a sufficient remedy to us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that either Vendor or Site believes, in its sole discretion, may in any way violate any local, state, federal or international law.
- Copyright Complaints.
19.1 We respect the intellectual property of others. It is our policy to respond to claims of copyright and other intellectual property infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, We may act expeditiously to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and may act expeditiously to remove or disable access to any reference or link to material or activity that is claimed to be infringing. We will terminate access for Users who are repeat infringers.
19.2 Notifying us of Copyright Infringement: Our Copyright Agent for notice of claims of copyright infringement can be reached at: GoldConnector.com, Attn: Legal Department, Arbitration Inquiries, PO Box 381, Mason, MI 48854. Please send written communication that sets forth the information specified by the DMCA (http://www.copyright.gov/title17/92chap5.html#512). Please also note that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that an activity is infringing your copyright.
19.3 Providing us with Counter-Notification: If we remove or disable access to content in response to an infringement notice, we will make reasonable attempts to contact the owner or administrator of the affected site or content. If you feel that your material does not constitute infringement, you may provide us with a counter notification by written communication to GoldConnector.com, Attn: Legal Department, Arbitration Inquiries, PO Box 381, Mason, MI 48854. Please send written communication that sets forth the information specified by the DMCA (http://www.copyright.gov/title17/92chap5.html#512). Please note that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that an activity is not infringing the copyrights of others. If you are uncertain whether an activity constitutes infringement, we recommended seeking advice of an attorney.
- License; Our Intellectual Property Rights. We hereby grant you a limited, terminable, non-exclusive right to access and use the Site only for your use purchasing or selling tickets. Your use of this Site is a privilege and we reserve the right to suspend or terminate that privilege for any reason at any time, in our sole discretion. The Site and Vendor platform, including all Site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (“Our Property”) is owned or licensed by Site and/or Vendor and will remain the property of the same. You acknowledge and agree that you do not acquire any ownership or licensing rights by using the site. You may not use any of our Property in connection with any product or service that is not offered by Site or Vendor in any manner that is likely to cause confusion with respect to VENDOR’s or Site’s business, or in any manner that disparages Site or Vendor. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Our Property without the express written permission of Site or Vendor. The violation of any applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.
- Indemnification. You agree to indemnify, defend and hold the Site and Vendor, and each of its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives (“Indemnified Parties”) harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys’ fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Terms; (b) any allegation that any information you submit or transmit to the site infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (d) your acts or omissions in connection with your use of this Site; and (e) any claim brought by a third-party (a “Third Party Claim”) against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions shall survive any termination of this Agreement.
- Disclaimers and Limitations on Liability:
No Warranty: THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability: NEITHER VENDOR NOR THE COMPANY NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VENDOR OR THE SITE; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF SITE, VENDOR,, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
- Disputed Charges:
In the event that you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, we have the right to seek payment, including all associated fees, by whatever means necessary, including using collection agencies and legal proceedings. We may also mitigate our damages by relisting and selling the tickets that are the subject of the underlying payment dispute.
- Arbitration and Dispute Resolution:
You on the one hand and Site and Vendor on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Site; (iii) Site’s and Vendor ‘s services; or (iv) any tickets or other items sold or purchased through this site shall be resolved exclusively through final and binding arbitration in Chicago, Illinois, rather than in court. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Customer satisfaction is our number one goal. To that end, Site and Vendor are committed to resolving disputes with its customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a dispute with Site or Vendor, you must first contact our Customer Service Department at 1-800-833-7698. If our Customer Service Department is unable to achieve a satisfactory resolution, then you must notify us in writing about your claim by sending the accompanying form by certified mail to: GoldConnector.com, Attn: Legal Department, Arbitration Inquiries, PO Box 381, Mason, MI 48854. It is important that you provide as much information as possible. Our representative will respond within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree to begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association (“AAA”). You further agree that exclusive jurisdiction for any such arbitration shall be Chicago, Illinois. The Demand for Arbitration and the AAA’s rules are available at www.adr.org.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Illinois. The arbitrator’s award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in a court having jurisdiction thereof.
You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date that you first access this site. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Site and/or VENDOR through arbitration. Written notification should be mailed by certified mail to: GoldConnector.com, Attn: Legal Department, Arbitration Inquiries, PO Box 381, Mason, MI 48854.
YOU ON THE ONE HAND AND SITE AND/OR VENDOR ON THE OTHER HAND AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND COMPANY AND/OR VENDOR (AS THE CASE MAY BE) ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER VENDOR OR SITE USERS.
Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Site and/or VENDOR (whichever is the subject of the arbitration) will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Site and or VENDOR should be submitted by mail to the AAA along with the Demand for Arbitration. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, you agree to reimburse Site or Vendor, as the case may be, for all fees associated with the arbitration paid by Site OR Vendor.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, Vendor, and Company may elect to submit complaints against one another to the AAA, under its rules and procedures. Such Complaints shall be decided by an independent arbitrator in accordance with these Terms and you, Vendor and Site further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticket event held in Illinois.
- Modification and Access. We have the right, in its sole discretion, to modify, suspend or discontinue any part of this Site at any time, with or without notice. Further, in our sole discretion, with or without cause, and without prior notice, we may terminate your access to the Site.
- Force Majeure:
We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform Our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.
You are responsible for paying any sales taxes that may be applicable.
- General Provisions. These Terms, the use of the Site and Platform, and any sale of tickets hereunder will be governed by the state of Illinois, without reference to conflict of law principles. This Agreement contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. No agency, partnership, joint venture or other relationship is intended or created by your use of the Site. If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.
How much information must I share?
The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.
When you browse our Website
We keep track of pages you visit to help provide you with a more personalized shopping experience. This includes, but is not limited to, any Uniform Resource Locators (URLs) that you use to access the Site, the time and date of each access of the Site, the referring URL of any page visited, the user agent transmitted by your web browser (which typically includes the name and version of the web browser and operating system of the system that you used to access the Site), the Internet Protocol (IP) address and port that you used to access the Site, information that is entered into a form field, and diagnostic information such as the speed with which communications between your system and the Site occurred and status codes that indicate if any errors occurred when attempting to access the Site. In addition, for quality assurance purposes, we may record any interaction on the Site. This includes any mouse movement and keystrokes that occur when you interact with the Site. If you select a ticket listing on the Site, we record detailed information about the selected ticket listing such as the name of the event, section, row, price, and quantity.
When you make purchases through our Website
We collect your name, billing address and payment information (such as your credit card number and expiration date) in order to process your order.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store your email address, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
We collect information contained in cookies, such as your purchases and log in data, to personalize your shopping experience. Your browser must accept cookies if you wish you add items to a shopping cart.
When you communicate with us through our Website
We collect your e-mail address and the other information that you provide in order to respond to your communication.
When you enter contests, participate in surveys, or register for other activities on our Website
We collect your name, e-mail address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.
We use other third parties including, but not limited to, a shipping company to ship tickets and a credit card processing company to bill you for goods and services. We will share your name, email address, billing and shipping address and credit card information as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes unless acting on behalf of us.
Links to 3rd Party Sites
Will my personal and account information be provided to any other party?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Your personal and account information will never be sold, shared, rented or traded to third parties except under the following circumstances:
- We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
- We may disclose your personal and account information with business partners so that they can send you promotional emails, special offers, or other materials that may be of interest to you. We are not responsible for the privacy policies of these third parties.
- Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.
Is my personal information used for any other purpose?
- We may use your personal information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
- We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication.
- We may also analyze and act upon your personal information as part of our standard business practices. This may be changed at any time as detailed below.
- If you use our services, we may send you updates on important information about our company and services.
How do you protect my personal and account information?
We protect your personal and account information by using generally accepted industry standards, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
What should I do if I need to update or correct my personal information?
If you want to update or correct your personal information, please call or email us at the number or email listed below. Your personal information shall be retained and used in the manners detailed above for so long as you have an active account. We will respond to your request within a reasonable timeframe. Once your account is deactivated, we will retain and use your information only as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Retaining your information
We will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services, please contact us using the methods listed below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How can I give you feedback or contact you?
You can reach us by email firstname.lastname@example.org. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.